FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can't find the answers you were looking for...?
Head over to our contact page and drop our delighful support team an email. They'll be more than happy to help with all your eqnuiries :)
Vegan friendly
Our signature flex-poly is odour resistant & totally vegan friendly
Truthful & Transparent
We’re committed to keeping you informed every step of the way
100% Recyclable
All of the packaging you receive with your order is 100% recyclable
Thinking of the future
We're on a mission to change the pet industry's planet problem
